At Lola Room, we value the time of both our clients and our team. This Appointment & Cancellation Policy outlines our booking expectations and helps ensure a smooth experience for all clients.

1. Appointment Bookings

Appointments may be requested through our website, booking platform, or approved communication channels.

Bookings remain subject to confirmation and availability.

Certain services may require consultation before treatment.

2. Consultation and Treatment Suitability

All treatment recommendations are based on professional assessment and individual suitability.

Lola Room reserves the right to decline, postpone, or modify treatment where it is considered inappropriate or not in the client’s best interests.

3. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please provide reasonable notice where possible.

Repeated late cancellations or missed appointments may affect future booking availability.

4. Late Arrivals

Clients arriving late may receive an adjusted treatment duration or may need to reschedule depending on scheduling availability.

5. No-Show Appointments

Failure to attend a confirmed appointment without notice may result in limitations on future bookings.

6. Deposits and Prepayments

Where deposits or advance payments apply, details will be communicated during the booking process.

Applicable deposit conditions will be provided at the time of booking.

7. Treatment Outcomes

Treatment outcomes vary between individuals.

Lola Room does not guarantee specific aesthetic results.

Recommendations and treatment plans are personalised to individual circumstances.

8. Changes by Lola Room

Lola Room reserves the right to reschedule appointments due to operational requirements, clinician availability, or circumstances outside reasonable control.

Where practical, clients will be notified in advance.

9. Refunds

Services already delivered are generally not refundable unless required under applicable Australian consumer laws.

Nothing in this policy limits rights available under the Australian Consumer Law.

10. Contact Us

For appointment enquiries, cancellations, or rescheduling assistance, please contact Lola Room through our official booking or contact channels.