PRIVACY POLICY
Last Updated: June 2026
Lola Room (“we”, “our”, “us”) respects your privacy and is committed to protecting personal information in accordance with applicable Australian privacy laws.
As a health service provider, we recognise that personal and health information requires a high standard of care and confidentiality.
This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information through our website, appointment enquiries, consultations, and services.
1. Our Commitment to Privacy
We manage personal information in accordance with applicable Australian privacy obligations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
2. Information We May Collect
Depending on how you interact with us, we may collect:
Personal Information
Full name
Email address
Phone number
Address (where relevant)
Booking and appointment information
Communication history
Health Information
Where relevant to consultations or treatment planning, we may collect limited health-related information voluntarily provided by you.
Health information is treated as sensitive information and handled with additional care.
Website Information
When visiting our website, we may collect:
Browser and device information
IP address
Website usage information
Analytics and cookie information
3. How We Collect Information
We may collect information when you:
Submit website forms
Request information
Book appointments
Contact us
Subscribe to updates
Interact with our website
Where practical, information is collected directly from you.
4. Why We Collect Information
We may use personal information to:
Respond to enquiries
Manage appointments and consultations
Deliver services
Communicate regarding bookings
Improve our website and customer experience
Meet legal, regulatory, and administrative obligations
Send marketing communications where consent has been provided
We collect only information reasonably necessary for these purposes.
5. Disclosure of Information
We may disclose information to trusted providers who support our operations, including:
Website and hosting providers
Booking and scheduling systems
Communication platforms
Payment providers
Analytics providers
Professional advisers where required
We do not sell personal information.
Where third parties process information on our behalf, they are expected to maintain appropriate privacy and security practices.
6. Storage and Security
We take reasonable administrative, technical, and organisational measures to protect personal information from:
unauthorised access
misuse
interference
disclosure
loss
modification
Despite these measures, no online transmission or electronic storage system can guarantee absolute security.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality and analyse website performance.
You may manage cookie preferences through your browser settings.
8. Access and Correction
You may request access to personal information we hold about you and request correction if information is inaccurate, incomplete, or outdated.
Requests may require identity verification.
Certain limitations may apply where permitted by law.
9. Marketing Communications
If you choose to receive marketing communications, you may unsubscribe at any time using the unsubscribe function or by contacting us.
10. Complaints and Questions
If you believe your privacy has not been handled appropriately, please contact us first so we can review your concern.
If concerns remain unresolved, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
11. Updates to This Policy
We may update this Privacy Policy periodically.
Updates become effective when published on this page.